Recruitment Customer Service
Customer Service Recruitment
Deskripsi Pekerjaan:
Job Description:
- Melayani chat WhatsApp customer dengan cepat & sopan.
- Menerima order, input data, dan membuatkan pesanan ojol/kurir.
- Memberikan informasi harga, promo, dan status order.
- Menangani komplain dasar dan meneruskan kasus berat ke supervisor.
- Memastikan semua order tertata rapi dan tidak ada yang terlewat.
- Menjaga standar keramahan, kecepatan respon, dan kualitas pelayanan.
- Respond to customer WhatsApp messages quickly and politely.
- Receive orders, enter data, and create ride-hailing or courier orders.
- Provide information on prices, promotions, and order status.
- Handle basic complaints and escalate serious cases to a supervisor.
- Ensure all orders are organized and nothing is missed.
- Maintain standards of courtesy, response speed, and service quality.
Kualifikasi:
Qualifications:
- Komunikatif, sabar, dan ramah.
- Bisa mengetik cepat dan rapi.
- Terbiasa menggunakan WhatsApp & aplikasi kurir (Maxim/Grab/Gojek).
- Teliti dan mampu bekerja multitasking.
- Bersedia bekerja sistem shift.
- Pengalaman CS diutamakan (opsional).
- Communicative, patient, and friendly.
- Able to type quickly and neatly.
- Familiar with WhatsApp and ride-hailing apps (Maxim/Grab/Gojek).
- Meticulous and able to multitask.
- Willing to work shifts.
- Customer service experience preferred (optional).
Jadilah bagian dari keluarga Washbot Laundry dan tumbuh bersama kami!
Become part of the Washbot Laundry family and grow with us!
